Frequently Asked Questions (FAQ)

  • What is the cancellation policy?

    We understand that plans change, and we strive to accommodate our members as best as possible. To cancel or reschedule your appointment, kindly provide us with at least 24 hours’ notice. You can do this by giving us a call, sending a text, or conveniently rescheduling through the appointment reminder email.

  • What is the refund policy?

    At Plankt, your satisfaction is our priority. If a mistake has been made or if you encounter any issues with our services, please notify us promptly. We are committed to addressing and rectifying any errors.

  • Billing and Payments at Plankt.

    Card on File Requirement: We require all members to have a card on file when scheduling an appointment. This not only ensures a hassle-free check-in process but also guarantees a smooth billing experience for the services you enjoy at Plankt. Rest assured your payment information’s treated with the utmost security and confidentiality. By automatically billing the card on file, this eliminates the need for manual transactions, which saves you time and reduces the likelihood of late payments.

  • What strength training equipment is available at Plankt?

    Plankt has a well-equipped strength training area featuring free weights, six racks, barbells, six Pilates reformers, seven ladder barrels, and seven rower machines.

  • Tell me about the cardiovascular equipment at Plankt.

    We offer a cardio area with eight rower machines, seven Woodway treadmills, and an Exercise with Oxygen System (EWOT) using a Peloton bike.

  • What specialized wellness tools are available?

    Plankt offers two hyperbaric chambers, exercise with oxygen therapy, ozone therapy, a Pulsed Electromagnetic Field (PEMF) mat, an AO scanner, an AO laser hub, an InBody, an infrared sauna, power plates, normatec sleeves and a red light therapy tool to support your holistic well-being.

  • Are there recovery amenities at Plankt?

    Yes, we provide a range of recovery amenities, including a massage gun, three sets of NormaTec sleeves, an infrared sauna, and a lounge area for relaxation.

  • How secure is Plankt?

    Plankt is highly secure with surveillance cameras ensuring a safe environment for all members.

  • Health and safety measures at Plankt.

    At Plankt, we are committed to providing a safe and healthy environment for all our members. We have implemented thorough cleaning protocols, regular maintenance checks, sanitization is accessible and ventilation and air quality is ensured.

  • What are the complimentary amenities offered?

    Enjoy the convenience of two bathrooms with showers, a designated lounge area, and an open area with racks for storing belongings.

  • Can anyone use the facilities at Plankt?

    Absolutely! Plankt’s facilities, including the massage gun, NormaTec sleeves, sauna, and lounge area, are open for gym members to utilize. The facility is also handicapped accessible.

  • How can I access Plankt's amenities?

    Simply become a member to enjoy all the fantastic amenities Plankt has to offer, from cutting-edge equipment to personalized services for a comprehensive fitness experience.

  • Do I need equipment for classes?

    At Plankt, we’ve got you covered. No need to worry about bringing your own equipment; we provide everything you need for a fantastic workout experience. From state-of-the-art cardio machines to an extensive range of strength training equipment, our facility is fully equipped to meet your fitness needs.

  • Does PLANKT have an app?

    Absolutely! Search “Plankt” in the App Store and you will discover our app. Next, contact us and we will send you an invite. The Plankt app includes personalized workouts in addition to scheduling.

  • How do I cancel or reschedule an appointment?

    Clients can create a Client Account which will let you log into the main Client Scheduling Page where you can review and manage existing appointments. You can then click the 'Change/Cancel Appointment' button from the reminder/confirmation emails to adjust appointment time.

  • How do I create a client account?

    Click on “Schedule Now” on the website and fill out your information and the appointment you want. After scheduling, you can then register for a client account. If you are a returning client, click “log in.”

  • Do I need to have a membership in order to schedule appointments at Plankt?

    No! You can schedule any session provided by Plankt without having a gym membership.

  • If I am new to Pilates, do you recommend coming to a class or trying a private session?

    We recommend you try a private training with any of our instructors so you can learn pilates form and get one-on-one attention before joining a class!

  • Difficulties viewing appointments on client account.

    Let us know if you have difficulties viewing all of your upcoming appointments on your client account.

  • If I am dealing with an injury, where do you recommend starting before entering a pilates class?

    We recommend scheduling a functional neurology session with Katy prior to private training and pilates to avoid further injury and potentially correct chronic issues.